Return eligibility
To be eligible for a return, an item must be unused, in its original condition and in its original packaging. A receipt or other proof of purchase is required. Gift cards and products marked as final sale are not returnable.
Damaged or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us promptly with your order number and clear photos so we can review the issue.
Starting a return
Email [email protected] with your order number and reason for the return. Please wait for return instructions before mailing anything; returns sent without prior approval may not be accepted.
Return shipping
Unless an item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are not refundable. We recommend using a trackable service because we cannot guarantee receipt of untracked parcels.
Refunds
After the return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.